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Refund and Returns Policy

 

At Victory Vitals, we prioritize quality and customer satisfaction. Please read our policy carefully before making a purchase.

1. No Returns or Refunds

  • Due to the nature of our products (health, nutraceutical, and wellness items), we do not accept returns or provide refunds once an order has been successfully delivered.
  • Products once sold cannot be taken back due to hygiene, safety, and regulatory concerns.


2. Damaged or Defective Products

  • If you receive a damaged, defective, or incorrect product, you may request a replacement.
  • To be eligible, you must notify us at info@victoryvitals.com within 24 hours of receiving your order, along with unboxing pictures/videos as proof.
  • Our team will verify the claim, and if approved, a replacement will be shipped at no additional cost.


3. Missing Products

  • If your order is missing an item, please report it within 24 hours of delivery with supporting images/video.
  • After verification, we will dispatch the missing item(s) without any extra charge.


4. Replacement Conditions

Replacements are applicable only in the following cases:

  • Wrong product delivered
  • Product damaged in transit
  • Manufacturing defect

Replacements will not be provided if:

  • The product was damaged due to customer mishandling
  • The customer does not like the taste, flavor, or packaging
  • The product was purchased by mistake


5. Cancellations

  • Orders once placed cannot be cancelled once shipped.
  • If you wish to cancel before dispatch, please write to us at info@victoryvitals.com within 12 hours of placing the order. Approval will depend on the status of your shipment.


6. Refunds (if applicable)

  • Refunds will be issued only if the product is out of stock or in rare cases where a replacement is not possible.
  • Approved refunds will be processed to the original payment method within 7–10 business days.


7. Contact Us

For any issues related to returns, replacements, or cancellations, please contact us at:
 📧 info@victoryvitals.com